Installation guide

Modem Configuration Problems
13-6
Dial-in Modem Is Unable to Communicate with the
Access Server
Solution
If the modem answers the telephone and the CD (or CAR) light comes on, but you cannot
communicate with the access server, follow the dial-in user and access server manager
procedures.
Dial-in User Procedure
Dial-in user should do the following:
Step Action
1 If your modem has alternate speed (or fallback) capability, it is possible your modem
might be using the alternate speed. Set your terminal to the alternate speed while the
connection is up and perform your normal login sequence. If you are not successful,
return the terminal to the original dial-in speed. Contact the person responsible for
the dial-in modem port.
2 If you see a # symbol when you connect to the access server, you are being prompted
for a password. If you do not know the password, contact the person responsible for
the dial-in modem port.
3 If you type the correct password but you are logged out for entering the wrong
password, you might have a problem with line noise. Type the password quickly or
contact the person responsible for the dial-in modem port and request that the value
for the PASSWORD LIMIT characteristic be increased.