Installation guide

11-7
Printer Configuration Problems
LAT Printing Problems
Introduction
If the device characteristics (see the section Verify the Physical Port Characteristics), port
configuration (see the section Verify the Port Configuration), printer device and cables
(see the section Test the Printer Port), and the access server information (see the section
Verify Access Server Information) have been verified, do the following:
Determine the Point of Failure
To determine the point of failure, do the following
At an OpenVMS host:
Verify Access Server and Service Node Port Mappings
To verify the port mappings, do the following:
Step Action
1 Stop the queue. Substitute the name of the queue for queue-name:
$ STOP/QUEUE/RESET_queue-name
2 Set the LTA: device to /NOSPOOL
$ SET DEVICE LTAn: / NOSPOOL
3 Copy a file to the LTA: device. Substitute the name of the file for TEST.TXT:
$ COPY/LOG TEST.TXT LTAn:
If the following error message appears, verify the mapping of the LTA: port to the
access server port. See the section Verify Access Server and Service Node Port
Mappings (page 11-7).
%COPY-E-WRITERR, error writing LTAn: [MMS]TEST.TXT;1
-RMS-F-WER, file write error
-SYSTEM-F-HANGUP, data set hang-up
%COPY-W-NOTCOMPLT, USER1$:[MMS]TEST.TXT;1 not completely
copied
If the file copies successfully, the problem is with the print queue or spooling. See the
section Verify the Print Queue (page 11-9).