Installation guide

11-5
Printer Configuration Problems
Verify Access Server Information
Procedure
Verify the following information on the access server:
1 Verify the access server local connection queue to see if jobs are being placed in the queue.
Enter the following command on your access server. Substitute the number of the port for 2:
Local> SHOW QUEUE PORT 2
Position Entry Source Node Service Port Name
1 128 PIZZA PRINTER PORT_2
2 130 CHEEZE PRINTER PORT_2
3 131 PEPONI PRINTER PORT_2
It is normal for jobs to be placed in the queue because the printer is busy.
2 Verify that Output XOFFed characteristic is set to Yes. Enter the following command on your
access server. Substitute the number of the port for 2:
Local> SHOW PORT 2 STATUS
Port 2: (Remote) Server: DS3A05
Access: Remote Current Service: SATURN
Status: Connected Current Node: SATURN
Sessions: 1 Current Port:
Input XOFFed: No Output Signals: DTR RTS
Output XOFFed: Yes Input Signals: DCD CTS DSR RXD
If the Output XOFFed characteristic is set to Yes, the printer has sent an XOFF character to
stop the port from sending data. The printer sends an XOFF character when:
• The printer is out of paper.
• The access server or the printer has a problem.
• Someone else is using the port.
• It is part of normal flow control.
3 Verify the port for active sessions. Enter the following command on your access server.
Substitute the port number for 2:
Local> SHOW PORT 2 STATUS
Port 2: (Remote) Server: DS3A05