Installation guide

ix
Contents
Access Server Manager Procedure....................................................................13-7
Dial-In Modem Disconnects from the Server .........................................................13-8
Solution .................................................................................................................13-8
Cannot Connect to Dial-Out Modem Offered as a LAT Service..........................13-9
Solution .................................................................................................................13-9
Connected to LAT Service but Dial-Out Modem Does Not Respond...............13-10
Solution ...............................................................................................................13-10
Cannot Connect to Dial-Out Modem Through a Telnet Listener......................13-12
Solution ...............................................................................................................13-12
Connected to Telnet Listener but Dial-Out Modem Does Not Respond..........13-13
Solution ...............................................................................................................13-13
Cannot Complete Dial-Out to Remote Modem....................................................13-15
Solution ...............................................................................................................13-15
Cannot Complete a Dialback Request Using a Dialer Service........................... 13-16
Solution ...............................................................................................................13-16
Chapter 14 IPX Problems
Overview......................................................................................................................14-1
Introduction..........................................................................................................14-1
Problems with Dialing In to Access Server Ports...................................................14-2
Introduction..........................................................................................................14-2
Checking PC Client Status Messages................................................................14-2
Checking Cabling Between Port and Modem or Device ...............................14-2
Checking Configuration of Attached Device...................................................14-2
Checking Configuration for Login Method.....................................................14-2
Monitoring Active Dial-In and Login Attempt...............................................14-3
Verifying That PC Client User Knows Login Procedure................................14-3
Problems With PPP/IPX Negotiations on the Access Server Port ......................14-4
Solution .................................................................................................................14-4
Problems with Attaching to a Novell File Server...................................................14-5
Introduction..........................................................................................................14-5
Checking PC Client Status Messages................................................................14-5
Checking the Frame Type and Network Address...........................................14-5
Checking that SAP Services are Available .......................................................14-5
Problems with Relatively Slow File Transfer..........................................................14-6
Solution .................................................................................................................14-6
Chapter 15 Accounting Problems
Overview......................................................................................................................15-1
Introduction..........................................................................................................15-1
Problems with Accounting Log................................................................................15-2
Introduction..........................................................................................................15-2
Verify the Log Size...............................................................................................15-2
Verify That the Threshold is Appropriate........................................................15-3
Problems with Accounting Console Logging.........................................................15-4