Specifications

SPECTRUM Web Operator
Known Installation Anomalies in Web Operator Foundation and Suite 6.5
SPECTRUM Software Release Notice Page 90
Known Installation Anomalies in Web
Operator Foundation and Suite 6.5
Problem 1: On Windows NT, the %WINDIR%\system32\MSVCRT.DLL file
needs to be version 6.0 or greater. If it is not then you will receive the
following error during the install:
The procedure entry point_lc_collate_cp could not be located
in the dynamic link library MSVCRT.dll
To resolve this problem do the following steps:
1 Close every program you can stop on your desktop.
2 Stop every NT service you can stop -
Start->Settings->Control Panel->Services
then select every service and click on stop.
3 Start the NT Task Manager and from the Processes tab, select
EXPLORER.EXE (i.e., Windows NT Explorer), click End Process. This
kills the desktop explorer, but leaves the NT Task Manager running.
4 From the Applications tab, click New Task.
5 Enter CMD in the field. This runs the Command Prompt window.
6 Close the Task Manager Window.
7 In the Command Prompt Window, cd to %WINDIR%\system32 and
rename the msvcrt.dll to msvcrt.dll.old.
8 Still in the Command Prompt Window,
copy <install directory>\WebApps\Install-Tools\MSVCRT.DLL
to
%WINDIR%\system32,
where <install directory> is the directory in which you attempted
to install SPECTRUM Web Operator.
9 Reboot your machine and start the SPECTRUM Web Operator
Installation again.