Specifications

Remedy AR System Gateway
Network Configuration Requirements
SPECTRUM Software Release Notice Page 34
Network Configuration Requirements
If you are using the base level AR System Gateway (the AR System
Gateway without SPECTRUM Alarm Notification Manager (SANM)) to
generate automatic trouble tickets in a distributed SpectroSERVER
environment, you need to set up the network configuration following this
general rule:
• The system where you install the AR System Gateway must have both
SpectroGRAPH and the AR System Client tools on it.
If you are using the advanced level AR System Gateway (with SANM), you
do not need to perform the above configuration step. One AR System
Gateway can then connect to multiple SpectroSERVERs.
Corrected ARS Gateway Anomalies in
SPECTRUM 6.5
1 When you launch AR System Gateway on Windows NT, you no longer
get a bash shell with continuously scrolling error messages nor a
crash of the Policy Administrator.
2 When performing a Manual Submit via the SPECTRUM Alarm
Manager, the submit no longer fails when the probable cause text
string is too long. When the Show Similar Tickets button is pressed
on Windows NT from the SPECTRUM Trouble Ticket, the resolution
field is now exploded.
Note:
Note:
If you are not interested in automatic trouble ticket generation
and you want to use the AR System Gateway just to submit
trouble tickets manually, you need to install only one AR System
Gateway for one SpectroSERVER. When you use the
SpectroGRAPH that is on the node with AR System Gateway, you
can still submit trouble tickets for alarms from any landscape
modeled on that node’s SpectroGRAPH. Just select a landscape
icon, open the Alarm Manager view window, and submit a
trouble ticket for any of the alarms visible in the Alarm Manager.