Specifications

Remedy AR System Gateway
Considerations
SPECTRUM Software Release Notice Page 33
the functionality of the form. (Refer to the Setting Up AR System
Gateway section in the AR System Gateway User’s Guide.)
Remedy does not allow multiple trouble ticket forms with the same name.
Therefore, when the new SPECTRUM Trouble Ticket form is imported,
existing trouble tickets will no longer be associated with the prior form.
Prior to importing the new SPECTRUM Trouble Ticket form and its
associated filters and links, you need to export all existing SPECTRUM
trouble tickets contained in the Remedy AR System database. This is
necessary to ensure that the new SPECTRUM Trouble Ticket form which
will be imported can access the existing trouble ticket information in the
database. Once the AR System Gateway is set up, this trouble ticket
information will be re-imported. See Migration Tasks-General
Directions in the AR System Gateway User’s Guide for detailed
instructions.
All Platforms
• Both the file system where you install the AR System Gateway and its
file creation mask should be set up with read/write (rw) access for all
users of the AR System Gateway.
• If you perform an installation of SPECTRUM, the AR System Gateway
defaults to the following directory: //usr/ar on Solaris, and
c:\Program Files\Remedy on Windows NT. If your network
configuration differs from these defaults, make sure you use the
reconfig tool to perform the steps described in the AR System
Gateway User Guide.
• Beginning with SPECTRUM 6.0.0, the Gateway will be started by
processd. In order for a successful start, SpectroSERVER needs to be
already running. For a further discussion on starting the Gateway,
please refer to the AR System Gateway User Guide task on
Stopping Automatic Trouble Ticket Generation.