Specifications

SPECTRUM Software Release Notice Page 32

Remedy AR System Gateway

The Remedy AR System Gateway provides you with many tools for managing network

problems. The timely resolution of problems and service requests is one of the

fundamental requirements of a network management system. The Remedy AR

System Gateway provides the tools to efficiently detect, track, and resolve these

network problems and service requests. The Remedy AR System Gateway ties

SPECTRUM alarms into the Action Request System developed by the Remedy

Corporation, thereby enabling network administrators to create a workflow process for

support staff while automatically capturing a database of information for use in

problem solving. Both end users and support staff can take advantage of the Remedy

AR System Gateway.

Considerations

You should be aware of the following considerations when installing or

using the Remedy AR System Gateway:

Tasks Required When Migrating to SPECTRUM

Version 6.5.0 of the AR System Gateway

If the AR System Gateway is already installed, there are several

considerations that must be made prior to setting up the SPECTRUM

version 6.5.0 AR System Gateway. The SPECTRUM Trouble Ticket form

provided with SPECTRUM 6.5.0 has changed. If you want to retain the

current version of the SPECTRUM Trouble Ticket form rather than use

the new form, there are several tasks that must be performed to update

Note:

In SPECTRUM 6.5, all new and current SPECTRUM customers

must upgrade to the following:

AR System Server 4.5.2, or 4.5.1 and HelpDesk 4.0.2.

AR Administrator Utility 3.51 (Solaris), 4.5 (Windows).

AR Client Utility 4.5.