Specifications

AR System Gateway
Considerations
SPECTRUM Software Release Notes Page 50
• While using the SPECTRUM Trouble Ticket Form, the active links
(SimilarTickets and SpectrumView) may fail. This will happen if the AR
System Gateway installation directory paths are different on the
Remedy server and the Remedy client machines. This is because active
links are executed on the client machine and the form on the server
machine is using the AR System Gateway installation path on the
server machine.
Keep in mind that you can modify the active link command line to use
the AR System Gateway installation path on the client machine. Or
(on your current machine), you could create a directory with the same
path as the Remedy Server and copy the scripts “SimilarTickets” and
“SpectrumView” into your directory.
• When the Show Trouble Tickets menu option is selected in the
SPECTRUM Alarm Manager, models with blank IP addresses will show
ALL trouble tickets. This is because the Show Trouble Tickets macro is
querying on the IP address, which is not unique for models with blank
IP addresses.
To cause the Show Trouble Tickets option to show only those trouble
tickets pertaining to a particular model, even if the IP address is
blank, and if you have defined your own form that contains the Model
Handle field, you can change the macro to query on the Model Han-
dle. This will require that the showTT.arq and ShowTroubleTickets
files be modified accordingly.
If you are using the default SPECTRUM form, or your own user-
defined form does not contain the Model Handle field, you can still
improve the query accuracy by modifying the Show Trouble Tickets
macro to query on both the IP address and the model type, for exam-
ple.
• The arsgated does not read changes in the .arsgrc dynamically. On
the Solaris platform, to have the arsgated reread the .arsgrc, you
can send a “kill -USR1 <pid>Ó signal (from a script, for example).
This will cause the arsgated to reread both the .arsgrc and .filterc
files. You can get the pid from the .arspid file, where the arsgated
writes it at startup. If the arsgated is not running, then the pid is 0.