Specifications

SPECTRUM Software Release Notes Page 49
AR System Gateway
The AR System Gateway provides you with many tools for managing network
problems. The timely resolution of problems and service requests is one of the
fundamental requirements of a network management system. The AR System
Gateway provides the tools to efficiently detect, track, and resolve these network
problems and service requests. The AR System Gateway ties SPECTRUM alarms into
the Action Request System developed by the Remedy Corporation, thereby enabling
network administrators to create a workflow process for support staff while
automatically capturing a database of information for use in problem solving. Both end
users and support staff can take advantage of the AR System Gateway.
Considerations
You should be aware of the following considerations when installing or
using the AR System Gateway:
All Platforms
• Both the file system where you install the AR System Gateway and its
file creation mask should be set up with read/write (rw) access for all
users of the AR System Gateway.
• If you perform an auto install of the AR System Gateway, Install
assumes that the AR System Server and SpectroSERVER are on the
local machine, and that the AR System Installation directory is in the
/usr/ar directory on UNIX or in the c:\Program Files\Remedy folder
on NT. If your network configuration differs from these defaults, make
sure you use the reconfig tool to perform the steps described in the
SPECTRUM AR System Gateway User’s Guide.
• If more than one model/device has the same IP address, the DevTop
View displayed in Show SPECTRUM View may not be the device for
which the trouble ticket was generated.