Operator`s manual

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6 Troubleshooting
6.1 Error Messages
A fault is indicated by one or two of the three LEDs ashing.
Possible cause Recommended solutions Remarks
READY and MEDIA
LEDs ashing
simultaneously
Failure to detect gap between
labels or reective marks
Check media path Check the software setting
if using continuous material
Check the position of the media sensor
Calibrate the media sensor
Media roll has run out Load labels
Media jam Clear media jam
Media sensor error Replace media sensor
READY and RIBBON
LEDs ashing
simultaneously
Ribbon roll has run out Loading the transfer ribbon
Ribbon jam Clear ribbon jam
Ribbon sensor error Replace ribbon sensor Must be done by service
personnel
READY ashes Serial interface error Check the baud rate and DIP switch
settings
Memory overow Restart printer
Perform reset
6.2 Miscellaneous Faults
Vertical unprinted area (vertical white line)
Continuous, vertical white lines in the printed image indicate a dirty or defective printhead.
If the problem cannot be solved by cleaning the printhead, it must be replaced.
PC indicates: "Printer Timeout"
Check whether the printer connecting cable is connected between the PC and the printer.
Check whether the printer is switched on.
If these actions do not eliminate the fault, contact your dealer or technical customer service.
Data has been sent to the printer, but there is no printout
Check whether the correct Windows printer driver has been selected.
Perform reset.
If these actions do not eliminate the fault, contact your dealer or technical customer service.
Print quality problems
Check the heat level settings.
Adjust the print speed.
Clean the printhead and platen roller.
Ensure that the correct media and ribbon have been loaded into the printer.
Only use high quality media material.
Reset printer
After carrying out the above-mentioned actions, press CANCEL to reset the error. The printer is ready for use again.
Miscellaneous
If problems occur which are not described here, contact your dealer or technical customer service.
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