Troubleshooting guide

6
SYMPTOM POSSIBLE REASON SOLUTION
Cord twisting or cable coils up Obstruction in pool Remove obstruction in pool.
Too much cord is being placed in pool. Only add enough cord into pool for the cleaner to reach the bottom. Allow the cleaner to pull
in the extra cord when needed.
Excessive coiling Uncoil the cord (see page 4 for Cable Maintenance).
Cord is attached to the power supply Make sure to disconnect the cord from the power supply after each use to alleviate any tension.
Direct Command is moving in circles Clogged filter bag Clean filter bag (See Cleaning the filter bag on page 3).
Bottom lid is not placed in the cleaner
properly
Remove the bottom lid and make sure that the filter bag is on properly and place back onto
cleaner. (See page 4)
Debris is caught in track Gently lift up all tracks to make free and clear of any debris.
Direct Command is not covering all areas of the
pool
Power supply is wrongly positioned Place power supply in a position so that the cleaner can reach all walls.
Pool filter pump is on Turn off pool filter pump.
The floor and the walls are too slick Brush down the floors and the walls.
Excessive coiling Uncoil the cord (see page 4 for Cable Maintenance).
Debris is caught in track Gently lift up all tracks to make free and clear of any debris.
Direct Command does not climb walls Debris in filter bag Empty and wash filter bag.
The floor and the walls are too slick Brush down the floors and the walls.
Water is too cold Make sure water temperature is at least 60¡.
Brushes are worn out Replace brushes - contact your dealer.
Cleaner is not moving Debris is in filter bag Test cleaner without filter bag. If cleaner starts to move then clean the filter bag.
Bottom lid is not installed properly Remove bottom lid and make sure that the filter bag is on properly and place back onto
cleaner. (See page 4)
Debris is caught in track Gently lift up all tracks to make free and clear of any debris.
Direct Command will not sink Air caught in filter bag Remove cleaner from the pool. Wash filter bag. Place cleaner back into pool rocking the
cleaner back and forth to release the air.
Direct Command is doing wheelies Debris is in filter bag Test cleaner without filter bag. If cleaner does not do wheelies then clean the filter bag.
Debris caught around impeller tube Check impeller tube to see if there is any hair or debris and remove.
Bottom lid is not installed properly Remove bottom lid and make sure that the filter bag is on properly and place back onto
cleaner. (See page 4)
Debris is caught in track Gently lift up all tracks to make free and clear of any debris.
Direct Command is climbing out of water Air trapped in filter bag Test cleaner without filter bag. If cleaner does not climb out of water then clean the filter bag.
LED on power supply is not lighting Faulty GFI Outlet Test the power supply by using another GFI outlet.
Faulty extension cord Remove the Extension cord and plug the power supply directly into a GFI outlet.
Cleaner is only moving a few feet Improper installation of the bottom lid
and/or filter bag
Test cleaner without filter bag (placing the bottom lid back on). If the cleaner is traveling
more than a few feet then reinstall the bottom lid and the filter bag.
If your cleaner is still not performing properly after all of the troubleshooting has been performed please contact SmartPool, Inc., Inc. Customer Support at 1-732-730-9880.
You can also visit our website at http://www.smartpool.com/website/repairs.html for additional videos and troubleshooting.
TROUBLESHOOTING GUIDE