Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 82 of 88
• Verify the controller and modems IP and (Password/CD-KEY if required) are correct.
• Try to ping the modem.
• Connect the Modem directly to the Controllers Ethernet port bypassing any routers, hubs or
switches.
• Attempt to login to the modem via Telnet. This will verify IP address and Password.
• Swap out the Ethernet cable.
TCP/IP Connection Software Configuration (HTTP, TELNET, UDP, SNMP)
4. You may experience an issue were the transmitter is being automatically disabled. This will
occur when Automatic Tx Disable is turned on and there is a intermittent communication
issue between the controller and the connecting device. Bypass any routers, hubs or switches
and connect directly to the controller with a new Ethernet cable. This should resolve the issue
and indicate you have a routing or cabling failure.
Please contact C-COM Technical Support at
[e-mail] for further assistance.
Automatic Tx Disable
If this checkbox is selected, the controller
will automatically disable the transmitter if
during transmission, the communication
between the controller and modem is
temporarily lost and re-established.