Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 64 of 88
ERROR 0xA003 - Stow Failed because AZ/PL ST
Note: If calibrating the Platform fails to locate the AZ/PL ST you may also receive errors 0xA004 or
0xA006. This still indicates the AZ/PL ST has failed to activate.
Status Definitions:
• AZ ST or PL ST not enabling when the unit is in the “Stowed” or “Home” position.
By default when the iNetVu mobile platform is centered the AZ and PL fields should show ST
confirming the platform is in the “stowed” or “home” position and it’s safe to bring the elevation
down. If one of these switches does not get enabled it will not allow the stow command to
complete: 0xA003 Stow Failed (No AZ/PL ST)
The screen shot below is a normal scenario:
These switches not getting enabled can be caused by:
• The Controller
• The Sensor Cable
• The Internal Wiring Harness
• The Switch Itself (AZ or PL)
• The Switch is too far from the magnet therefore needs to be adjusted
• The Potentiometer has not been centered correctly
How to determine what component is causing the issue.
a. We will need to stow the antenna manually. Remove the sensor cable, manually center the
AZ axis and PL axis by using the front panel of the controller. Once centered, bring the unit
down.
b. Once stowed reconnect the sensor cable.
c. From the iNetVu Mobile 7000 Controls screen, note which ST is not ON so we may address it.