Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 6 of 88
Table of Contents
INTRODUCTION ................................................................................................................................. 8
7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE ........................................................... 9
U
NINSTALLING THE CURRENT SOFTWARE ........................................................................................... 10
N
EW SOFTWARE AND DRIVERS INSTALLATION PROCEDURE ................................................................. 11
R
UNNING THE INETVU SOFTWARE ON A 64BIT MACHINE ...................................................................... 14
U
PDATING THE FIRMWARE ................................................................................................................. 15
V
ERIFYING THE UPGRADE COMPLETED SUCCESSFULLY ...................................................................... 16
CONTROLLER REPLACEMENT PROCEDURE ............................................................................... 17
JAM ERRORS ................................................................................................................................... 21
E
RROR 0X9006 - EL JAM ERROR ....................................................................................................... 22
1. If the Mobile Platform doesn’t physically move ...................................................................... 22
2. If the Mobile Platform physically moves but the angle doesn’t change .................................. 25
E
RROR 0X9007 - AZ JAM ERROR ....................................................................................................... 27
1. If the Mobile Platform doesn’t physically move ...................................................................... 27
G
REASE APPLICATION TO AZIMUTH GEAR ASSEMBLY .......................................................................... 29
2. If the Mobile Platform physically moves but the angle doesn’t change .................................. 31
E
RROR 0X9008 - PL JAM ERROR ....................................................................................................... 33
1. If the Mobile Platform doesn’t physically move ...................................................................... 33
2. If the Mobile Platform physically moves but the angle doesn’t change .................................. 35
3. If the Mobile Platform physically moves but the angle doesn’t change (PL Tilt Sensor) ......... 37
4. If the Mobile Platform physically moves but will not rotate to both extremes .......................... 40
OVER CURRENT PROTECTION ...................................................................................................... 41
E
RROR: 0X9003 ELEVATION OVER CURRENT ..................................................................................... 43
E
RROR: 0X9004 AZIMUTH OVER CURRENT ......................................................................................... 43
E
RROR: 0X9005 POLARIZATION OVER CURRENT ................................................................................ 43
SENSOR ERRORS ........................................................................................................................... 44
E
RROR 0X8911 - SENSOR ERROR ..................................................................................................... 45
P
OLARIZATION SENSOR ERROR ......................................................................................................... 47
Part A - Testing the Polarization POT: .......................................................................................... 47
Part B - Testing the Continuity of the Cabling. .............................................................................. 48
A
ZIMUTH SENSOR ERROR ................................................................................................................. 50
Part A - Testing the Azimuth POT: ................................................................................................ 50
Part B - Testing the Continuity of the Cabling. .............................................................................. 51
CENTERING THE AZ/PL POTENTIOMETER ................................................................................... 53
A
ZIMUTH POTENTIOMETER ................................................................................................................ 53
To center the AZ Potentiometer: ................................................................................................... 53
To verify functionality: ................................................................................................................... 54
P
OLARIZATION POTENTIOMETER ........................................................................................................ 55
To center the PL Potentiometer: ................................................................................................... 55
To verify functionality: ................................................................................................................... 56
COMPASS......................................................................................................................................... 57
C
OMPASS VALUE IS NOT ACCURATE.................................................................................................... 58
C
OMPASS CALIBRATION .................................................................................................................... 59