Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 45 of 88
Error 0x8911 - Sensor Error
Cause:
1. The sensor cable is not connected properly or the pins are bent, broken or corroded.
2. Specific Axis Potentiometer needs to be re-centered. (Angle Reading in RED or YELLOW)
3. Possible failed components.
• Azimuth Potentiometer
• Polarization Potentiometer (Platform ver. 2.9 (980/1200), 1.9 (1800) and older only)
• Wiring Harness
• Sensor Cable
• 7000 Controller
Solution:
1. Ensure that the sensor cable from the Controller and Platform side is properly connected and
not damaged. Clean and reseat the sensor cable connector.
If this does not resolve your issue proceed to the next step.
2. Reselect the Platform Type to reset all Default Speeds and Limits.
a. Disconnect the Sensor cable. Using the manual controls visually move the platform on PL
and AZ to the center position. ( you must visually verify as the sensor readings will be
unreliable)
b. Reconnect the sensor cable.
c. From the Maintenance Screen, select a different Platform type than the current. Send All.
d. Select the correct Platform Type click “Send All” then “Write EPROM”.