Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 28 of 88
c. If voltage is shown, we will need to test voltage on the Motor cable. Reconnect the Motor cable to
the controller. Disconnect the Motor cable from the base plate of the Platform. Place the volt meter
leads on pins F and E or 7 and 9 of the Motor cable. Using the 7000 controllers front panel, select
Azimuth with HI SPEED ON and hold +. Are you getting 12VDC? If no voltage is shown, it
concludes the Motor cable needs to be replaced. Contact C-Com Technical Support for further
assistance.
d. If voltage is shown, reconnect the Motor cable to the Platform. Now we will need to test voltage on
the wiring harness. Disconnect the connector going into the Azimuth Motor. Place the volt meter
leads on the power connector leading to the wiring harness. Using the 7000 controllers front panel,
select Azimuth with HI SPEED ON and hold +. Are you getting 12VDC? If no voltage is shown, it
concludes the internal wiring harness needs to be replaced. Contact C-Com Technical Support for
further assistance.
e. If voltage is shown the issue is either related to greasing or the Azimuth Motor has failed. Remove
the Azimuth Motor from the Platform. Physically rotate the antenna while inspecting the Azimuth
gears for any damage or stiffness in certain areas. If the Platform does not move freely, this could
indicate the Platform requires greasing. If the Platform moves freely the Azimuth Motor may have
failed. Contact C-Com Technical Support for further assistance.
f. For 1800 (1.8 meter) Platforms this issue can be related to the default speeds and limits.
Increasing the Azimuth Slow Speed to 7 and Low Platform Current to 8.0 should be sufficient. If
you continue seeing Azimuth related errors please increase to 8 and 9.0 respectively.