Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 23 of 88
c. If voltage is shown, we will need to test voltage on the motor cable. Reconnect the motor cable to
the controller and disconnect it from the base plate of the platform. Place the volt meter leads on
pins A and B or 1 and 3 of the motor cable. Using the 7000 controllers front panel, select Elevation
with HI SPEED on and hold +. Are you getting 12VDC? If no voltage is shown, it concludes the
motor cable needs to be replaced. Contact C-Com Technical Support for further assistance.
d. If voltage is shown, reconnect the cable and now we will need to test voltage on the internal wiring
harness. Disconnect the connector going into the Elevation Motor (Actuator). Place the volt meter
leads on the power connector leading to the wiring harness. Using the 7000 controllers front panel,
select Elevation with HI SPEED on and hold +. Are you getting 12VDC? If no voltage is shown, it
concludes the internal wiring harness needs to be replaced. Contact C-Com Technical Support for
further assistance.
e. If voltage is shown, the issue is either related to over stowing (only if currently in the stowed
position) or the Elevation motor (actuator) has failed.