Troubleshooting guide

iNetVu Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 17 of 88
CONTROLLER REPLACEMENT PROCEDURE
This article describes the steps to take upon receiving a new controller replacement. Please note
failing to perform these steps, will result in unfavorable results.
Step 1:
• Enter the mobile platform serial number into the iNetVu software. Select the proper platform type
and Ver.
• In most cases this is already performed at the factory when the replacement controllers are
ordered through C-COM directly, but not all controllers fit this state. Some controllers may be at a
local depot and have been there for some time as they are spare stock.
• The platform serial number, type and Ver. are located physically on the platform, beside the
motor/sensor and coaxial connections. Looking at the example below, we can see the Model 1200,
Ver. 3.0 and 5655 is the serial number. The serial number will be the last 4 or 5 digits. Once we
have obtained this information, it must be entered into the software.