Other Content

3. For the child’s account that you want to change, select Edit this child's personal
info and then follow the instructions.
Add or confirm your verification information
To add or confirm the phone number or alternate email address you use to verify your identity,
follow these steps:
1. Select Security.
2. Select Update info
3. If you’re using a phone number, select your country, enter your telephone or text number
in the third box down, select either Text or Call under Verify phone via, and then select
Next.
o If you’re using an alternate email address, enter the email address, and then select
Next.
4. Enter the code you received from the text or email sent to the number or email address
you provided, select Next, and then follow the instructions to verify your identity.
"Another user on this device uses this
Microsoft account, so you can't add it here"
error on Xbox One
You get the following error message when you try to add your Microsoft account to an Xbox
One console:
<[e-mail]> is here already
Another user on this device uses this Microsoft account, so you can't add it here
Solutions
To resolve this problem, try the following solutions.
Solution 1: Check to see if your account is already on the console
1. Press the Xbox button to open the guide.
2. Select Sign In.
3. Scroll through the gamertags to find yours.
4. Select Sign in under your gamertag.
Solution 2: Remove and redownload your profile