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Turn off two-step verification:
c. Select Turn off two-step verification.
d. Click Yes to confirm.
If you have two-step verification enabled and want to keep it on, you'll need to create and sign in
with an app password on the Xbox 360 console. Here's how:
1. Sign in to your Microsoft account.
2. Under More security settings, scroll down to App passwords.
3. Select Create a new app password.
A new app password is generated and appears on your screen.
4. When you're prompted for your Microsoft account password on your Xbox console, enter
the app password you created online.
Solution 5: If you used a third-party email account as your Microsoft account, make sure
you're using the correct password
You can use any email account to create a Microsoft account. If you use a third-party email
account (such as Gmail or Yahoo), you may have set up a password for your Microsoft account
that's different from the password you use to access your email. If you can still access your
Gmail or Yahoo email but can't use that same password to access your Microsoft account, you
might have used a different password. If you've forgotten the password for your Microsoft
account, you'll need to reset your Microsoft account password.
Solution 6: Try clearing and re-entering your username and password
When you're prompted to sign in on the console, your password might be auto-populated in the
Password field. If this happens, clear the characters that appear in the Password field, and then
enter the correct password.
You’re asked to update your account when
downloading your Xbox Live profile
We may ask you to update the information for your Microsoft account when you download your
Xbox Live profile on your console. This is because some information was not included when you
created your account.
You may be asked to provide the following when you sign in on your console:
First and last name: This lets us personalize your experience on Xbox and other
Microsoft services. It also helps us verify your identity if your account is compromised,
or if you forget your password.