Other Content

1. Press the Xbox button to open the guide.
2. Select Sign in.
3. Select Add & manage.
4. Select Add new.
5. Enter your Microsoft account email address and password.
6. Complete the personalization settings on the next several screens.
If this solution didn't resolve the issue, go to the next solution.
Solution 3: Restore factory settings
If you still can't sign in, you will have to restore the default factory settings on the console. To do
this, see How to reset your console to factory defaults on Xbox One.
Warning Restoring your console to the factory default settings erases all accounts, apps, games,
saved games, and settings. Anything that has not been synchronized with Xbox Live will be lost.
(Your console syncs with Xbox Live automatically when it is connected with the service.)
"Sorry, there was a problem requiring your
password for sign-in" error on Xbox 360
You see one of the following error messages when you try to require a password for sign-in on
your Xbox 360 console:
Sorry, there was a problem requiring your password for sign-in on other consoles. Your
password is still remembered for other consoles. Try again later, or try requiring password
on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is
accessing your account.
Sorry, there was a problem requiring your password for sign-in on this console. Your
password is still remembered on this console. Try again later, or try requiring password on
sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing
your account.
This problem occurs when you try to require a password to access your profile on other Xbox
consoles.
Solutions
To resolve the problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again: