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If the console is enrolled in the Xbox Insider program, or is a part of a developer program, you
may not be able to turn these settings off. If you don’t want to participate in enhanced error
reporting, you’ll need to remove the console from the program.
ou are repeatedly prompted for your
password and can't sign in on Xbox One
When trying to sign in to your Xbox One console, you are repeatedly prompted to enter your
password, and you can't complete sign-in.
Solutions
Solution 1: Reboot your Xbox One console
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select Restart console.
4. Select Yes to confirm.
5. Try to sign in again.
If this solution didn't resolve the issue, go to the next solution on this page.
Solution 2: Remove and then re-add your account to the console
Step 1: Remove your account from the console
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Account, select Remove accounts.
5. Select your account, and then confirm removal.
Note You may need to repeat the account removal process up to five times to clear the
account from the list.
Step 2: Reboot your Xbox One console
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Account, select Restart console.
Step 3: Re-add your account to the console