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If you were unable to sign in to your account, you will have to remove and re-add it to the
console.
Step 1: Remove your account from the console
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Account, select Remove accounts.
5. Select your account, and then confirm removal.
Step 2: Restart your Xbox One console
1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. Under Account, select Restart console.
Step 3: Re-add your account to the console
1. Press the Xbox button to open the guide.
2. Select Sign in.
3. Select Add & manage.
4. Select Add new.
5. Enter your Microsoft account email address and password.
6. Follow the instructions on the following screens to finish personalizing your settings.