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TROUBLESHOOTING

Enhanced error reporting on Xbox One

You can choose whether you want to participate in enhanced error reporting. These reports give

Microsoft the best opportunity to fix issues you may be encountering on Xbox One.

Enhanced error reporting may include the memory state of the device when a system or app

crashes. This may unintentionally include personally identifying information.

We provide limited portions of error report information to partners (such as OEMs) to help them

troubleshoot products and services that work with Windows and other Microsoft product and

services. They are only permitted to use this information to repair or improve those products and

services.

How to control your enhanced error reporting settings

Two different settings control enhanced error reporting on the console—a global device setting

and a per-user setting. If the global device setting is turned off, no enhanced error reporting

occurs, regardless of the per-user settings. The global device setting is turned on by default.

When you first sign into your Xbox One, you can choose whether to participate in enhanced

error reporting. This is the per-user setting. If you choose to not participate, you send Microsoft

less data to fix and improve Xbox One based on your usage and errors you encounter.

Multiple people can be signed into an Xbox One console at any time. If anyone signed into the

console has chosen to not participate in enhanced error reporting, or the global device setting is

off, Microsoft honors this preference and no enhanced error reporting occurs.

To change the global device enhanced error reporting setting:

1. Go to Settings > System > Console info.

2. Change the option for Allow enhanced error reporting.

To change your personal enhanced error reporting setting:

1. Sign in to your profile.

2. Go to Settings > Account > Privacy & online safety.

3. Choose Xbox Live privacy > View details & customize > Data collection.

4. Change the setting for You can share enhanced error reports.

Your personal enhanced error reporting setting applies only to the current console. If you sign in

on another console and want to change the setting, repeat these steps there.

Summary of content (10 pages)

PAGE 1
TROUBLESHOOTING Enhanced error reporting on Xbox One You can choose whether you want to participate in enhanced error reporting. These reports give Microsoft the best opportunity to fix issues you may be encountering on Xbox One. Enhanced error reporting may include the memory state of the device when a system or app crashes. This may unintentionally include personally identifying information.
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If the console is enrolled in the Xbox Insider program, or is a part of a developer program, you may not be able to turn these settings off. If you don’t want to participate in enhanced error reporting, you’ll need to remove the console from the program. ou are repeatedly prompted for your password and can't sign in on Xbox One When trying to sign in to your Xbox One console, you are repeatedly prompted to enter your password, and you can't complete sign-in.
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1. 2. 3. 4. 5. 6. Press the Xbox button to open the guide. Select Sign in. Select Add & manage. Select Add new. Enter your Microsoft account email address and password. Complete the personalization settings on the next several screens. If this solution didn't resolve the issue, go to the next solution. Solution 3: Restore factory settings If you still can't sign in, you will have to restore the default factory settings on the console.
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Xbox Live Core Services: up and running 1/5/2019, 6:00:44 PM Solution 2: Require a password to sign in You'll have to disable automatic sign-in to your console with your Microsoft account password. You can only make this change online, on the My Account page. Follow these steps to remove your Microsoft account password so that others can't access your Xbox Live profile without it. Here's how: 1. Go to account.xbox.com. 2.
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Note If your account is an Xbox Live child account, the parent's Microsoft account information is required to download the profile. 6. After you download your profile, you'll be asked if you want the console to remember your password.  If you want to sign in without being prompted for a password each time, check the Remember Password option.  Leave the Remember Password option unchecked if you want the console to require a password to sign in to your account.
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You may have a corrupted profile. To resolve this, delete the profile that's stored on your Xbox 360 console, clear the system cache, and then download your profile again. Step 1: Delete the corrupted profile 1. 2. 3. 4. 5. 6. 7. Go to settings, and then select System. Select Storage. Select All Devices. Select Gamer Profiles. Select the gamertag that you want to delete. Select Delete. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
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Turn off two-step verification: c. Select Turn off two-step verification. d. Click Yes to confirm. If you have two-step verification enabled and want to keep it on, you'll need to create and sign in with an app password on the Xbox 360 console. Here's how: 1. Sign in to your Microsoft account. 2. Under More security settings, scroll down to App passwords. 3. Select Create a new app password. A new app password is generated and appears on your screen. 4.
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  Date of birth (DOB): Xbox has a global policy that users under the age of 18 must have parental permission to create an account. Additionally, we must comply with child privacy requirements in the United States and South Korea. Therefore, we require a date of birth for all accounts. Security information: When you make sensitive financial or credential changes to your account, we need to make sure that it’s you making the changes. To do this, we’ll send you a security code by phone or email.
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3. For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions. Add or confirm your verification information To add or confirm the phone number or alternate email address you use to verify your identity, follow these steps: 1. Select Security. 2. Select Update info 3.
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If you were unable to sign in to your account, you will have to remove and re-add it to the console. Step 1: Remove your account from the console 1. 2. 3. 4. 5. Press the Xbox button to open the guide. Select Settings. Select All Settings. Under Account, select Remove accounts. Select your account, and then confirm removal. Step 2: Restart your Xbox One console 1. 2. 3. 4. Press the Xbox button to open the guide. Select Settings. Select All Settings. Under Account, select Restart console.