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g) "Warranty Period" for Xbox One means 1 year from the date You purchased it; and for
Accessories, means 90 days from the date You purchased it.
2. Warranty
(a) During the Warranty Period, Microsoft warrants that the Xbox One or Accessory will not
malfunction under Normal Use Conditions. Except where restricted by law, this warranty is non-
transferrable and is limited to You, the original purchaser.
(b) This is the only warranty Microsoft gives for Your Xbox One or Accessory and Microsoft
gives no other guarantee, warranty, or condition, express, statutory, implied or collateral. No one
else may give any guarantee, warranty, or condition on Microsoft’s behalf.
(c) If Your state’s or province’s law gives You any implied warranty, including an implied
warranty of merchantability or fitness for a particular purpose, its duration is limited to the
warranty period. Some States or Provinces do not allow limitations on how long an implied
warranty lasts, so this limitation may not apply to You.
3. How to Get Warranty Service
(a) Before starting the warranty process, please use the trouble-shooting tips at Xbox Support.
(b) If the troubleshooting tips do not resolve Your problem, then follow the online process at
Warranty and service. If You do not have Internet access, you can contact Xbox Support.
(c) Before sending Your Xbox One or Accessory to Microsoft for service, be sure to keep a copy
of any data You want to save, and delete anything You consider confidential. Microsoft is not
responsible for Your data and may erase it.
4. Microsoft’s Responsibility
(a) After You return Your Xbox One or Accessory to Microsoft (at your cost, unless Microsoft
is required by law to pay such costs), Microsoft will inspect it.
(b) If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty
Period under Normal Use Conditions, Microsoft will (at its option) repair or replace it, or refund
the purchase price to You. Unless restricted by law, repair may use new or refurbished parts and
replacement may be with a new or refurbished unit.
(c) After repair or replacement, Your Xbox One or Accessory will be covered by this warranty
for the longer of the remainder of Your original Warranty Period, or 95 days after Microsoft
ships it to You. Where required by applicable law, the original Warranty Period will be deemed
to extend for the period of time equal to the time which Your Xbox One or Accessory was in
Microsoft’s possession.