PC-EFTPOS Reference Guide Vx810 Version 2.
Table of Contents PC-EFTPOS Contact Details ............................................................................................................................. 2 Introduction ........................................................................................................................................................ 2 Using PC-EFTPOS with a POS .........................................................................................................................
Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. BWA Merchant Services Specific Details BWA Merchant Services help Desk Number: 1800 243 444 Requires both terminal ID and merchant ID.
PC-EFTPOS Hardware Installation PINPad Each payment counter in the proposed solution will have a Verifone Vx810 PIN-Pad for swiping/inserting customer’s cards and for customers to type in their PIN (where applicable). The PIN-Pad is used to encrypt sensitive data within financial transactions, and perform all (logical) communications with the acquirer and TMS hosts. To this end, the Vx810 PIN-Pad is already certified as compliant with the current PCI and EMV (Level-1 and Level-2) security standards.
PC-EFTPOS Software Installation 1. Install Terminal See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PCEFTPOS installation CD, or the setup file available for download from our website. http://www.pceftpos.com.au/files/releasecd/CurrentReleaseCD/Software/Installer/PCEFTPOS%20Setup.exe Please refer to the “PC-EFTPOS BWA Merchant Services (Verifone Vx810) Installation Guide” for more information 3.
PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally the loop back address (127.0.0.1) or left blank for WinXP machines. NPT indicates to use the internal NPT modem. Tracing: This is enabled by default and records information on the hard-drive to help us track down any issues.
Function Key Menus To access the functions, press the F2 key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: (Use F1/F2 to scroll/page-up and F3/F4 to scroll/page-down in multi page menus) Function Number 1 2 3 4 5 6 Description PINPad Settings Menu Send Stored Trans Send Test Message Reboot PIN-Pad Display Version Display TID/MID 1. PIN-Pad Settings Menu (Page1/1) Option 1 Description Timeouts 2 3 Profile Maintenance Marketing Message 1.
System Timeouts The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface: PINPAD TIMEOUT 3 seconds 3 seconds 10 seconds 10 seconds 45 seconds 45 seconds 45 seconds 60 seconds 30 seconds 60 seconds 180 seconds 120 seconds EVENT PCEFTPOS Client ACK to PIN pad request PCEFTPOS Client ACK to send Host message request PCEFTPOS Client response to display request PCEFTPOS Client response to print request Host response to Financial Transaction requests Host response to admin
PC-EFTPOS Generated Response Codes As such, any of the following response-codes can be taken to mean that an operation has been completed successfully: 00: Online transaction has been approved by the host 08: Online transaction has been approved by the host pending customer signature verification 11: Online transaction has been approved by the host and the customer is a VIP Y1: EMV transaction has been approved offline Y3: EMV transaction has been approved by default T0: PIN-Pad operation compl
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BWA Merchant Services Generated Response Codes *For assistance with the following codes, contact BWA Merchant Services.
Response Code Description PIN Pad Display 72 Card Error Transaction Declined See Your Bank Allowable PIN retries exceeded Transaction Declined PIN tries exceeded No credit account Transaction Declined Invalid Account Requested function not supported Transaction Declined Invalid Transaction Lost card Transaction Declined See Your Bank No universal account Transaction Declined Invalid Account Stolen card Transaction Declined See Your Bank No investment account Transaction Declined Invalid Account Not suff
Response Code Description 76 Invalid product codes 77 Reconcile error 78 Trace number not found 79 Batch error 80 Batch number not found 81 CVV Validation Crypto error 82 Invalid CVV on card 83 Reserved 85 Batch not found 88 AMEX Only 89 Bad terminal ID 91 Issuer or switch is inoperative 93 Transaction can not be completed 94 Duplicate transmission 95 Reconcile error 96 System malfunction 98 MAC error Page 17 PIN Pad Display PIN tries exceeded Transaction Declined See Yo
Settlement Receipts and Options Pre-Settlement Receipt -----------------------MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID SEQUENCE NO xxxxxxxx 999999 Terminal ID of terminal STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch nnn Ref nnn nnn Bank totals for credit and Debit $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc DEBIT CARD (chq/sav) Purch nnn $$$$$$$.cc Ref nnn $$$$$$$.cc Cash nnn $$$$$$$.cc nnn $$$$$$$.
Settlement Receipt -----------------------MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID SEQUENCE NO xxxxxxxx 999999 Terminal ID of terminal STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch nnn Ref nnn nnn $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc DEBIT CARD (chq/sav) Purch nnn $$$$$$$.cc Ref nnn $$$$$$$.cc Cash nnn $$$$$$$.cc nnn $$$$$$$.cc TOTALS Purch Ref Cash nnn nnn nnn nnn $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc $$$$$$$.
Shift Totals Receipt -----------------------MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 SHIFT TOTALS DD/MM/YY HH:MM TERMINAL ID 999999 ttttttttttt SHIFT TOTAL SUMMARY PURCHASE CASH OUT TIPS REFUND nnn nnn nnn nnn $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc NET nnn $$$$$$$.cc OFFLINE nnn $$$$$$$.
Debit Card Receipt --------------------------MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 CUSTOMER COPY TERMINAL ID CARD ACCT TYPE tttttttt Cccccccc TOTAL tttttttt cccccc…ccc YYYYYYY AUD $$$$$$.cc AUD $$$$$$.cc AUD $$$$$$.cc dd/mm/yy hh:mm APPROVED AUTH NUMBER 00 aaaaaa Card number Where YYYYYY is either Credit or Debit tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount Cash out (only appears if a cash out amount is present) Total transaction record amount.
EMV Financial Transaction Receipt Page 22 20-Sep-13
Trouble Shooting Installation Problems PINpad offline The most common reason for this error message is that the PINpad is not connected to the PC correctly. Check the power to the PINpad. The PINpad should be showing something on its display screen. Check the PINpad is connected to the COM port on the PC Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1.
Communication Problems The most common reason for a P67 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and answer the questions correctly. Ensure all cables are plugged in correctly Check that the modem is getting power. The power indicator on the power pack is on.
Who to Contact for Help For a financial Transaction enquiry: BWA Merchant Services Help Desk 1800 243 444 For hardware and software assistance: Your POS vendor Credit Card Authorisations Visa MasterCard 1800 243 444 Amex & JCB 1300 363 614 Diners 1800 331 112 PC-EFTPOS (02) 9998 9800 PC-EFTPOS office hours are Monday to Friday, 8:30am to 10:00pm EST.
