System information

80 LINGO TECHNICIAN’S GUIDE
Remote Maintenance overview
The Remote Maintenance software allows
you to troubleshoot and maintain a cus-
tomer’s Lingo system from a second, sup-
port computer. On the support computer’s
monitor, you can see Lingo screens that
show how the system was set up through
the technician’s and system manager’s con-
versations. You can connect Lingo to the
support computer in one of two ways:
• Direct Connect, connecting the support
computer directly to Lingo with a serial
cable
• Modem connection, allowing you to
connect from a remote site
With either type of connection between
Lingo and the support computer, you can
perform the following tasks by using
Remote Maintenance:
• View and update the Lingo system
• View and download Lingo’s files
• Create reports
Roles of the support computer and
Lingo in Remote Maintenance
Support computer
• Used to troubleshoot problems on Lingo
• Has the remote version of the Remote
Maintenance software installed
• Cannot have voice messaging software
loaded
Lingo
• Runs the voice messaging system
• Has the necessary Remote Maintenance
software already installed
Overview of tasks to use Remote
Maintenance
1 Connect to Lingo, by using either
Direct Connect or a modem.
2 Install the Remote Maintenance
software on the support computer.
3 Set up the support computer’s phone
book.
4 Conduct the Remote Maintenance
session.