System information

TRAINING THE SYSTEM MANAGER 77
❑ Setup Information Record and System
Options Worksheet
Review the completed Setup Informa-
tion Record and the System Options
Worksheet with the system manager.
Explain key concepts such as personal
IDs and valid extension numbers.
❑ Easy message access
If the telephone system supports easy
message access, explain how to activate
it at individual telephones. Let the sys-
tem manager practice activating easy
message access at the demonstration
extension.
❑ Call forward to personal greeting
If the telephone system supports call
forward to personal greeting, explain
how to activate it at individual tele-
phones. Let the system manager prac-
tice activating this feature at the
demonstration extension.
Note If applicable to the telephone
system, mention that a power failure or
unplugging an extension may deactivate
easy message access or call forwarding.
Explain that the system manager needs
to restore these features in these two
cases.
❑ Manual transfer to voice mail
Ask the system manager to plug in
Lingo. Explain the manual transfer
procedure both from the operator’s
telephone set and the demonstration
extension. Let the system manager
practice manual transfers.
❑ Subscriber-to-subscriber messaging
If you have configured the voice messag-
ing system for subscriber-to-subscriber
messaging, explain that subscribers
can leave two-way messages without
entering a personal ID. Lingo auto-
matically identifies the sender of the
message.
Note If the site uses the automated
attendant, unplug Lingo when transfer
training is complete. Instruct the system
manager to leave Lingo unplugged until
he or she is ready to record a company
greeting and customize the system.
❑ Database archiving and system backup
Explain the database archiving and
system backup:
• Tell the system manager what is
archived and how often, and that
Lingo automatically restores the
archived database if power is lost.
Explain to the system manager the
benefits of an archived database
when recovering system data.
• Explain that the system backup
provides a more complete backup,
but requires more time to complete.
❑ System handoff
Answer any questions the system
manager may have. Conclude the
training session by emphasizing that
Lingo is quick to set up and easy to use.
Make sure the system manager knows
who to call if he or she has questions
during the customization or activation
process.
TRAINING THE SYSTEM MANAGER