System information

SETTING UP THE APPLICATION 39
If your customer wants to use the auto-
mated attendant and the telephone system
supports call forwarding, you usually choose
method 1. The exception is when the tele-
phone system supports call forwarding, but
the telephone extensions do not. Call for-
warding usually requires both the action of
the telephone system (to forward the call)
and each extension telephone (to say “I’m
busy” or “I haven’t been answered”). So if
your customer is using mixed models or
brands of equipment, you might need to
choose method 2, even though Lingo
offers method 1.
Note your chosen application method on
the System Setup Worksheet before access-
ing the conversation to indicate your
choice.
Warning! When you access the initializa-
tion part of the conversation, all current
settings are deleted. The system reminds
you of this when you select system initial-
ization (option 4). Before initializing, listen
to the system information part (option 0) of
the conversation, and note all of the current
settings.
To choose the application method
1
Access the technician’s conversation.
2
Select action 4 to initialize the system.
3
Press 1 to confirm that you want to
initialize.
4
After you identify the telephone sys-
tem, the system tells you what applica-
tion methods your telephone system
supports.
5
Press the appropriate digit to indicate
your application method.
CHOOSING HOW TO HANDLE CALLS