System information

C H A P T E R • 4
Setting up the
application
SETTING UP THE APPLICATION 31
Accessing the technician’s conversation ........... 32
Initializing the system.......................................... 34
Identifying the telephone system ...................... 36
Choosing how to handle calls ............................ 38
Creating voice mailboxes ................................... 40
Identifying the operator’s extension and
the Operator mailbox .................................... 44
Using Lingo’s fax support ................................... 46
Setting system options ....................................... 48
Special dialing characters ................................... 49
Setting Lingo to perform regular
maintenance ................................................... 50
Protecting Lingo’s data ....................................... 52
Changing the technician’s password ................. 54
Learning call progress tones .............................. 56
Checking system information............................. 66
Testing Lingo ....................................................... 68
Enhancing Lingo’s performance ........................ 72