System information

CONTENTS iii
Contents
C H A P T E R • 1
Introduction......................................... 1
About Lingo ........................................... 2
C H A P T E R • 2
Planning the application ...................... 5
Identifying the system manager ............. 6
Deciding how to answer calls................. 8
Tailoring the automated attendant
to your customer’s site ..................... 12
Completing the System Setup
Worksheet........................................ 16
System Setup Worksheet ..................... 17
C H A P T E R • 3
Installing the voice messaging
system ........................................... 19
Preparing to install the voice
messaging system ............................ 20
Telephone system requirements .......... 22
Preparing the telephone system .......... 26
Testing the single-line ports ................. 28
Connecting Lingo to the telephone
system .............................................. 30
C H A P T E R • 4
Setting up the application ................. 31
Accessing the technician’s
conversation .................................... 32
Initializing the system ........................... 34
Identifying the telephone system......... 36
Choosing how to handle calls .............. 38
Creating voice mailboxes ..................... 40
Identifying the operator’s extension
and the Operator mailbox ............... 44
Using Lingo’s fax support ..................... 46
Setting system options......................... 48
Special dialing characters .................... 49
Setting Lingo to perform regular
maintenance .................................... 50
Protecting Lingo’s data ........................ 52
Changing the technician’s password .... 54
Learning call progress tones ................ 56
Checking system information ............... 66
Testing Lingo........................................ 68
Enhancing Lingo’s performance ........... 72
C H A P T E R • 5
Training the system manager ............ 75
Training the system manager ............... 76
C H A P T E R • 6
Remote Maintenance ........................ 79
Remote Maintenance overview ............ 80
Connecting to Lingo by using Direct
Connect ........................................... 81
Connecting to Lingo with a modem .... 82
Installing the Remote Maintenance
software on the support
computer ......................................... 84
Disabling the mouse ............................ 85
Getting started on the support
computer ......................................... 86
Setting up the support computer’s
phone book ..................................... 88
Conducting a Remote Maintenance
session ............................................. 90
Suspending and resuming a Remote
Maintenance session ........................ 92
Ending a connection ............................ 93
Backing up and restoring Lingo ........... 94
Transferring files ................................... 98
Managing files.................................... 102
Restarting Lingo remotely .................. 104
Tracking Remote Maintenance
sessions with the billing log ........... 106