System information

GLOSSARY 203
O
OLD MESSAGE
A message that has been heard, but not
deleted or archived. You and the system
manager decide how long old messages are
saved. See also archived message;
new message.
OPENING GREETING
The greeting that callers hear when they call
your customer’s main telephone number, if
the organization uses the automated
attendant.
OPERATOR MAILBOX
A mailbox used exclusively for storing calls
that go to the person with operator respon-
sibilities at your customer’s organization.
OUTSIDE CALLER
See unidentified caller.
P
PERSONAL ID
A unique system ID that identifies a sub-
scriber to the system.
PORT
The standard modular telephone jacks
located on the side of the Lingo unit that
the system uses to connect to and commu-
nicate with the telephone system.
PROMPT
A recording that is played at specific places
in the system conversation.
PUBLIC MESSAGES
Messages collected in the Operator mail-
box. The operator screens these messages
and routes them to the appropriate sub-
scribers.
Q
QUICK OPTION MENU
An alternative to the Yes-and-No conversa-
tion, in which subscribers select menu
options by pressing digits.
R
RECORDED NAME
The audio recording of the subscriber’s
name that Lingo plays in prompts requiring
identification of the source or destination of
a message or call. This may also be referred
to as the voice name.
RELEASE
One of the three types of call transfer,
in which Lingo completes the transfer with-
out checking whether the call is answered
or whether there is a busy signal. See also
await answer; call transfer; wait for
ringback.
O–R