System information

202 LINGO TECHNICIAN’S GUIDE
H–L
HOLIDAY MODE
A special schedule mode that overrides
the normal schedule. The system manager
activates holiday mode and records a
holiday greeting in the greetings part of
the system manager’s conversation.
M
MAILBOX
The location where Lingo stores messages
from callers. For example, Lingo keeps
messages for a subscriber in that
subscriber’s mailbox.
MENU KEYS
The organization of menus, audio mes-
sages, and call routing choices, which the
system manager designs and sets up, that
provides callers with easy access to fre-
quently requested departments and infor-
mation.
MESSAGE GROUP
A list of subscribers to whom a subscriber
can send the same message at once. Any
subscriber can be a member of any mes-
sage group. The system manager assigns
subscribers to groups in the system
manager’s conversation.
MESSAGE NOTIFICATION
Lingo’s ability to call subscribers at any
telephone number they specify when they
have new messages. The system can also
activate pagers and message waiting
indicators.
MESSAGE WAITING INDICATOR
A feature on a telephone, such as an indica-
tion light, a distinctive dial tone, or an LCD
display, that lets subscribers know when
they have messages waiting.
N
NEW MESSAGE
A message that has not yet been heard by
the recipient. See also archived message; old
message.
NIGHT GREETING
The greeting that plays during all days and
times except those specified in day mode.
NIGHT MODE
Lingo’s operation mode outside of normal
business hours. You can set up Lingo to
handle calls differently during day mode
and night mode hours. You define what
days and hours are day mode. All other
hours are assigned to night mode. See
also holiday mode; schedule.
H–N