System information
200 LINGO TECHNICIAN’S GUIDE
Glossary
A–B
ARCHIVED MESSAGE
Any message a subscriber listens to and
then saves for a number of days. You set the
number of days that messages are archived.
All old or archived messages must be saved
each time they are heard or they are de-
leted. See also new message; old message.
AUDIOTEXT
Recorded information that is available to
callers 24 hours a day about whatever your
customer’s organization wants callers to
hear. You can provide menus of information
or other messages, and you can use
audiotext messages in menu keys.
AUTOMATED ATTENDANT
A way of setting up Lingo so that the voice
messaging system acts as a receptionist,
answering and routing incoming calls.
AUTOMATIC DIRECTORY ASSISTANCE
A directory of subscriber extension IDs that
is available to callers when they spell the
first three letters of the subscriber’s last or
first name, depending on your setup, on the
telephone keypad.
AWAIT ANSWER
One of three types of call transfer in
which Lingo waits for the extension to be
answered before completing a transfer to
that extension. See also release; wait for
ringback.
C
CALL FORWARDING TO A PERSONAL GREETING
The ability of some telephone systems to
automatically forward calls to Lingo when
an extension is busy or unanswered. The
telephone system sends a follow-along ID
with the forwarded call. This ID identifies
for Lingo the extension the call was for-
warded from.
CALL ROUTING
The processing of calls through Lingo
without being transferred to the telephone
system. See also await answer; call transfer;
release; wait for ringback.
CALL TRANSFER
The transfer of calls from Lingo to the
telephone system, which takes control of
connecting the call to an extension. You can
turn call transfer on and off. See also await
answer; release; wait for ringback.
CONVERSATION
The collection of prerecorded questions,
choices, and responses that Lingo plays to
guide callers through the voice messaging
system. The conversation consists of
greetings and prompts. Greetings can
be changed over the telephone.