System information

PLANNING THE APPLICATION 15
TAILORING THE AUTOMATED ATTENDANT TO YOUR CUSTOMER’S SITE
Automated
attendant
option
Role of
automated
attendant
Role of operator Notes
No
automated
attendant
Not applicable
Deciding how to use the automated attendant
Handles all calls The system does not use
fax detection or menu
keys.
Private
attendant
Available only
to subscribers
and others
who know the
dedicated
number for
Lingo
Handles all calls The operator can provide
personal assistance to all
external callers; sub-
scribers can access
voice mail directly.
This option works best
when your customer
does not have periods of
heavy telephone traffic.
Secondary
attendant
Used only
during peak
periods; takes
overflow calls
Handles most calls The operator handles
most callers, and has
backup support to
ensure that all calls are
answered promptly.
Primary
attendant
Allows most
callers to route
themselves to
the extension
they want
Handles overflow calls
when all Lingo ports
are busy; helps callers
seeking general informa-
tion or needing special
assistance
The operator can offer
more personalized
attention to callers
who need it.