System information

14 LINGO TECHNICIAN’S GUIDE
TAILORING THE AUTOMATED ATTENDANT TO YOUR CUSTOMER’S SITE
When you consider what external lines to
connect to Lingo, keep these factors in
mind:
Average and peak telephone traffic
If peak traffic ties up all Lingo ports with
incoming calls, subscribers cannot call
in to leave and receive messages.
The number of external lines available
If the number of external lines is limited,
your customer must decide which has
priority on incoming calls: the operator,
the automated attendant, or voice mail
operations.
The number of Lingo ports available
A four-port system can handle more
lines than a two-port system.
The speed of the telephone system
in making transfers.
Telephone systems that allow Lingo
to release a call on transfer can handle
higher automated attendant traffic than
those that must wait for a ring or an
answer.
Note
Overuse of the automated attendant can
create two problems:
• If too many ports are answering calls,
subscribers may experience delays when
checking voice mail.
• For telephone systems that cannot
divert calls to the operator when all
ports are busy, external callers hear a
busy signal or ringing without an answer
until a port becomes free.