System information

10 LINGO TECHNICIAN’S GUIDE
Using Lingo’s automated attendant
Your customer may want Lingo to help the
operator answer and transfer calls and to
transfer callers to voice mail during non-
business hours. This is the automated
attendant feature.
What is the automated attendant?
As an automated attendant, Lingo
answers, greets, and routes incoming
calls. Callers hear an opening greeting
that gives them instructions and
options.
The automated attendant lets an exter-
nal caller with a touchtone telephone
reach a person directly by dialing an
extension number. Callers who do not
know the correct extension number can
use the system’s directory assistance
feature.
Lingo listens for touchtones while play-
ing the opening greeting. If the caller
dials a valid extension, Lingo transfers
the call, ringing that extension. A valid
extension is one with a corresponding
voice mailbox.
During business hours, callers who
need personal assistance can dial 0 at
any time to reach the operator. Lingo
even handles callers who are not using
a touchtone telephone—for callers who
do not respond during the opening
greeting, Lingo then transfers to the
operator automatically.
Calls can route to voice mail
If the extension is busy or unanswered,
Lingo places the caller in the extension’s
voice mailbox. The caller hears a per-
sonal greeting from the subscriber (“Hi,
this is Chris. I’m away from my phone
right now...”). After the personal greeting
plays, the caller can leave a message.
DECIDING HOW TO ANSWER CALLS