System information

8 LINGO TECHNICIAN’S GUIDE
Deciding how to answer calls
Before you connect Lingo to the telephone
system, you need to answer two questions:
• Will the operator answer all calls, with
Lingo being used for voice mail only, or
will the system help answer calls and
transfer them to internal extensions?
• If the system will help answer calls (the
automated attendant feature), will it
answer all calls or only overflow calls?
Deciding whether to use call transfer
Some customers want the operator to
handle all incoming calls, using Lingo
primarily for its voice mail features. For
these sites, you turn off Lingo’s call transfer
feature. Lingo then acts as a voice mail “post
office,” collecting and delivering voice mail
messages but not transferring calls to other
extensions.
Some customers want Lingo to help the
operator answer incoming calls and trans-
fer calls to extensions. For these customers,
you and the system manager need to
determine how to set up the automated
attendant.
If your customer wants the operator to
handle all incoming calls, read “Using
Lingo for voice mail only.” If your customer
chooses to have Lingo answer some or all
calls, read “Using Lingo’s automated atten-
dant,” later in this chapter.
When you initialize Lingo, you indicate
the customer’s choices about call transfer
by selecting an application method. For
details, see “Choosing how to handle calls.”
See also
Tailoring the automated attendant to
your customer’s site ............................... 12
Choosing how to handle calls.................... 38