System information

REMOTE MAINTENANCE 107
Fields in each billing log record
Field Description
Operator ID Three alphanumeric characters that identify who conducted
the Remote Maintenance session.
Name The name of the Lingo system as it appears in the support
computer’s phone book entry.
Description The field used to keep notes about the session. You can type
up to 27 characters.
Telephone number Lingo’s telephone number as it appears in the support
computer’s phone book entry.
Direction of the
connection
The entry “ORIG,” indicating that the support computer
made the call.
Date The date the call was made in mmddyy format.
Day of week The weekday the call was made: 1 = Monday, 2 = Tuesday,
and so on.
Start time The time the connection was made.
End time The time the connection ended.
Elapsed time The total time of the Remote Maintenance connection.
TRACKING REMOTE MAINTENANCE SESSIONS WITH THE BILLING LOG