System information

106 LINGO TECHNICIAN’S GUIDE
Tracking Remote Maintenance sessions with the
billing log
You can track information about Remote
Maintenance sessions by using the billing
log feature. The billing log stores the
following information about each
connection:
• The name and telephone number of
Lingo
• The identification code of the person
who conducted the session
• Comments about the session
• The date the call occurred
• The start time, end time, and elapsed
time of the connection
Tip Since the billing log is a text file, you
can import this file into database, spread-
sheet, or word processing programs to
format or examine the data.
Characteristics of the billing log file
• The file is a text file consisting of fixed-
length records.
• Each record contains ten fields that
store information about a single Remote
Maintenance connection.
• Each record is separated by a carriage
return.
• The file is stored in the Remote Mainte-
nance directory.