Specifications

CUSTOMER SUPPORT: 978-486-3711 • [e-mail] • www.burk.com
137
D
Appendix D:
Troubleshooting
Some problems experienced by GSC3000 and VRC2500 users are easily resolved in the field. If you encounter
difficulty, refer to the following troubleshooting table for suggestions. Before starting, be sure your I/O and
Voice Interface units are powered, that your modems are turned on, and that all cables are securely connected to
the correct ports.
If you still have trouble, please do not hesitate to contact Burk Technology customer support:
Phone: [phone]
Fax: [phone]
Email: suppor
[e-mail]
You can find answers to frequently asked questions on the Burk Technology web site at www
.burk.com.
Lynx won't establish a direct / full-
time connection to my site.
The wrong COM port is specified
in the Site Wizard.
You are not connected to the
appropriate COM port on the
GSC3000 or VRC2500 unit.
Click the Edit Site icon and
advance through the Site Wizard
until you reach the Primary or
Backup Connection page. Verify
that the COM port specified in the
Site Wizard matches the COM port
your I/O or Voice unit is connected
to.
FFoorr aa GGSSCC33000000..
..
You may use any COM port for a
direct connection, but if you are
using a full-time modem, be sure it
is connected to COM 1. For a dial-
up modem connection, the modem
must be connected to COM2.
FFoorr aa VVRRCC22550000......
Use the DIRECT port for a direct
PC connection, the DIAL-UP port
for a dial-up modem connection,
and the FULL-TIME port for a full-
time modem connection.
If this happens.... It could be that... Try this...