User`s guide

Introduction
Welcome!
SICOM’s Timing System is a way to continuously and accurately monitor the speed of service throughout your
restaurant. This tool can help make improvements to your entire service process. Combined with our SL-Series
POS terminal, we offer several ways of configuring your drive thru detection points and reporting of this informa-
tion, ultimately improving your overall speed of service. This system allows managers to determine the efficiency
of the restaurant personnel.
The BURGER KING® Total Drive Thru Timing System
The Total Drive Thru Timing System incorporates timing activated by sensors at the speaker post and last pick-
up/pay window. Although the software is configurable to include data from any or all sensors, the information
derived from the cashier keystrokes is disabled in order to provide BURGER KING® approved reports.
For all practical purposes, it can eliminate the need for expensive third party timers external to the SL-Series
POS system. The Timing system includes the following items:
• Guest Counts - The count of guests for each time increment.
• Exceed Counts - The count of guests that exceeded the defined time limits.
• Pulled Counts - The count of guests that were pulled.
• Pull Times - Average pull time.
• Greet Times - Average time the guest waited at the speaker post before their order was taken.
• Menu Times - Average time it took to enter the guests order, inform them of the amount due, and store the
order in the Drive Thru history.
• Queue Times - Average time since the order was stored until it was recalled to be paid.
• Window 1 Times - Average time that elapsed since the order was recalled until it was tendered and the cash
drawer opened.
• Window 2 Times - Average time from tendering until either the order is served or the car drives off the
pick-up window sensor.
• Total Service Time - Average sum of all times spent in the Drive Thru.
The Pick-Up Timing System (Window 2 Timing System)
This system uses the pick-up window sensor to provide counts, total and average times for all cars passing
through the drive thru. It provides detailed reporting on the amount of time cars spend at the last window in your
drive thru (window 2). Kitchen screens can display, in large numbers, the amount of time the current car is at
the window, as well as a rolling 20 (twenty) car average, and the average for the current daypart. Reports are
available based on many criteria and time periods, and can also be requested for any day up to a year, and can
provide break times down to as small as 15 (fifteen) minutes.
Timing information can be reported using the following filters:
• Reports by Insert, Day, Month or Week.
• In hour, ½ hour, and ¼ hour increments.
• With or without progressive totals.
• For all dayparts, or any individual daypart.
• Includes the number of cars, and the number that exceeded your established time limit.
• Exception reporting shows cars with no associated sales.
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