User`s guide

Reports
BURGER KING® Service Excellence Reports
Under BK Ser vice Excellence Reports, you can obtain the Drive Thru/Counter Service Excellence Report,
Window 2 Timing Report, Drive Thru Matched Pair Report, and Timing Exception Report.
Drive Thru/Counter Service Excellence Report
The Drive Thru Timing Report incorporates timing, activated by sensors at a speaker post , and last pick-up/pay
window , as well as information based on cashier keystrokes required to take, store and cash out customers
orders.
The Front Counter Timing Report incorporates timing based solely on cashier keystrokes required to take, store
and cash out customers orders.
Figure 1. Drive Thru/Counter Service Excellence Report Prompt
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