User`s guide

Configuration
The displayed timing information and configuration can be changed, if desired.
The colors, number of cars in the average, and over-limit time setting can be changed from the default. Contact your
System Administrator or SICOM Technical Support at 800-54-SICOM (800-547-4266) or 215-489-2500 for assistance.
Report Configuration
Speed of Service Timing Limits
Figure 1. Speed of Service Timing Limit Edit
To ensure consistency of measurement, these settings are set by default to BURGER KING® standards.
Limit: If the total time to process the order exceeds this time, it will be tracked on the Speed of Service reports
under the columns, Exceed Count and % (percentage).
Default = 2:30
Mode: This dropdown is used to include or exclude additional sensor data from being calculated in the Speed of
Service reports.
Default = Use Both Sensors/Enhanced Mode - The total time is calculated using Matched Pair sensor data,
and by using a combination sensor data and the order entr y TLOGs. The other time fields are adjusted using the
following rules:
• 1 - Greet time is always Menu time minus speaker sense time, or 0 if the value is negative.
• 2 - If sensor time is greater than the POS time, all of the extra time is added to the Window 2 time, Otherwise:
• 3 - The Menu time equals Speaker sense duration minus Greet time. The Window 1 plus Window 2 time will
equal the Pickup duration by removing all of the extra time from the Window 2 time, if possible. If not, then the
duration is evenly split between Window 1 and Window 2. The remainder is considered the Queue time.
If one or both of the sensors are not configured properly, or are not working, the Enhanced Speed of Service Report will
show No Menu Time or No Window Time. Check each sensor to ensure that it is configured and operating properly.
Pull Time: Pull time is the amount of time a car "pulled" out of line to continue to wait for the completion of their
order.
Default = Exclude Pull Time from Window 2 Time
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