SL-Series™ BURGER KING® Timing System User’s Guide SICOM Systems, Inc. 4140 Skyron Drive Doylestown, Pennsylvania 18902 800-54-SICOM (800-547-4266) or 215-489-2500 http://www.sicom.com sales@sicom.
SL-Series™ BURGER KING® Timing System User’s Guide by SICOM Systems, Inc. 4140 Skyron Drive Doylestown, Pennsylvania 18902 800-54-SICOM (800-547-4266) or 215-489-2500 http://www.sicom.com sales@sicom.com Copyright © 2008 SICOM Systems, Inc. PROPRIETARY RIGHTS NOTICE All rights reserved.
Table of Contents I. Timing System ................................................................................................................................................. 1 Introduction ................................................................................................................................................ 1 Welcome!............................................................................................................................................. 1 Requirements.....
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Introduction Welcome! SICOM’s Timing System is a way to continuously and accurately monitor the speed of service throughout your restaurant. This tool can help make improvements to your entire service process. Combined with our SL-Series POS terminal, we offer several ways of configuring your drive thru detection points and reporting of this information, ultimately improving your overall speed of service. This system allows managers to determine the efficiency of the restaurant personnel.
Introduction 2
Requirements What You Need In order to realize the full potential of the SICOM Timing System, there are several items that you need: • A functional, properly installed SL-Series system. • A SICOM Management (BOH) Software version 1.61 or higher. • A minimum of two vehicle loops with detectors installed. • A SICOM Timer Display or a Kitchen Screen positioned in the vicinity of the Drive Thru. SL-Series System A functional, properly installed SL-Series system must be present at each facility.
Requirements Remember that at least one SICOM Loop/Timer Display or Kitchen Screen displaying the timing information must be placed in the vicinity of the Drive Thru. If you would like more information to help fulfill this requirement, please contact SICOM’s Sales team at 800-54-SICOM (800-547-4266) or 215-489-2500 or sales@sicom.com for options and pricing. Figure 2.
Requirements • F - Switch 3 and 4 • G - Switch 1 and 2 SICOM Kitchen Screens SICOM’s Kitchen and Expeditor screens can not only provide your employees with the sales and order information required to provide the best customer experience, but they can also display the drive-thru timing information on them as well.
Requirements • C: Current car’s Pick-Up window transaction time is displayed in large characters. Blinks current daypart average time in large characters when no cars are present. • D: The count of cars that are part of the 20 (twenty) car average. • E: The average time of the cars in the 20 (twenty) car average. The above information and configuration can be changed, if desired. The colors, number of cars in the average, and over-limit time setting can be changed from the default.
Configuration Hardware Configuration Loops and Loop Detectors Schedule Installation Call SICOM Technical Support at 800-54-SICOM (800-547-4266) or 215-489-2500 to schedule a time when a technician can be available on the telephone to assist in the installation and configuration of the Speed of Service option. Installation of Loops and Detectors You need a minimum of two vehicle loops with detectors installed. These should be located at the drive thru menu board and at the pickup window.
Configuration The displayed timing information and configuration can be changed, if desired. The colors, number of cars in the average, and over-limit time setting can be changed from the default. Contact your System Administrator or SICOM Technical Support at 800-54-SICOM (800-547-4266) or 215-489-2500 for assistance. Report Configuration Speed of Service Timing Limits Figure 1.
Configuration Window 2 Timing Limits Figure 2. Window 2 Timing Limit Edit Prompt To ensure consistency of measurement, these settings are set by default to BURGER KING® standards. This edit defines the columns and time groups to be used on the Window 2 Timing report. Each split will be displayed on the report along with amount and percentage of cars that were served between each time split.
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Reports BURGER KING® Service Excellence Reports Under BK Service Excellence Reports, you can obtain the Drive Thru/Counter Service Excellence Report, Window 2 Timing Report, Drive Thru Matched Pair Report, and Timing Exception Report. Drive Thru/Counter Service Excellence Report The Drive Thru Timing Report incorporates timing, activated by sensors at a speaker post , and last pick-up/pay window , as well as information based on cashier keystrokes required to take, store and cash out customers orders.
Reports Short Form?: Check this box if you would like to display the "Short" version of the report. The differences between the "Long" and "Short" versions of the report are detailed below.
Reports Figure 2. A Sample Drive Thru Timing Report • A - Time - The time increments for each daypart. • B - Guest Count - The count of guests for each time increment. • C - Exceed Count - The count of guests that exceeded the defined time limits. • D - Exceed Percentage - The percentage of guests that exceeded the defined time limits. • E - Title - The title for the report. • F - Pulled Count - The count of guests that were pulled. • G - Pull Time - Average time the guest pulled.
Reports Window 2 Timing Report The Window 2 Timing Report provides the amount of time cars spend at the last window in your Drive Thru. Kitchen Prep monitors and Expeditor screens can display, in large numbers, the amount of time the current car is at this window, as well as a rolling 20 car average, and the average for the current daypart.
Reports Figure 4. A Sample Pickup Timing Report • A - Report Totals - Totals for each column of the report. • B - Time - Displays the time increments for each daypart. • C - Car Count - The total count of cars for each time increment. • D - <0:30 - (Split 1 Time) The count of cars that have an average window time of less than 30 (thirty) seconds. • E - <0:30 % - (Split 1 Percentage) The percentage of the total cars that have an average window time of less than 30 (thirty) seconds.
Reports • J - 0:35 - 0:40 % - (Split 3 Percentage) The percentage of the total cars that have an average window time of between 1 (one) minute and 1:30 (one and a half) minutes. • K - 0:40 - 0:45 - (Split 4 Time) The count of cars that have an average window time of between 1:30 (one and a half) minutes and 2 (two) minutes. • L - 0:40 - 0:45 % - (Split 4 Percentage) The percentage of the total cars that have an average window time of between 1:30 (one and a half) and 2 (two) minutes.
Reports Figure 6. A Sample Drive Thru Matched Pair Report • A - Report Totals - Totals for each column of the report. • B - Time - The time increments for each daypart. • C - Car Count - The count of cars for each time increment. • D - Speaker Time - Average time it took to enter the guests order, inform them of the amount due, and store the order in the Drive Thru history. • E - Title - The title of the report.
Reports Figure 7. Timing Dump Edit Prompt Starting (Month/Day/Year): Enter the starting date for which you would like to obtain the report for. Defaults to today. Through (Month/Day/Year): Enter the ending date for which you would like to obtain the report for. Defaults to today. Employee: Select an employee from the dropdown. Which Records?: You can choose to see only the EXCEPTIONS or ALL ORDERS.
