User`s guide

Procedures and Reporting for Credit Cards
Refund (Overring)
Procedure:
• You must begin a NEW ORDER when performing a refund function.
• Press the OVERRING key. You should see "ORNG" in the top line of the virtual receipt area.
• Ring up order as usual, press the TOTAL key.
• Slide the Credit Card thru the Card Reader.
• Press the CREDIT key to complete the refund with the Credit Card.
• Screen will display Processing CC... & attempt to connect to perform the credit refund.
• Two receipts will print out (one for customer, one to put in the drawer) once the refund is completed.
Other Notes:
• To manually refund a Credit Card (if the mag stripe is dirty, scratched, or if the physical card is not present)
enter the 4-digit Expiration Date (as MMYY) press the @ button, enter the Credit Card number, then press
the CREDIT key.
Figure 2. Sample Credit Refund receipt.
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