User`s guide

5-22
Solving Problems Settings
Setup the following issue in advance so that your computer can recover from any trouble precisely and as soon as
possible if it should occur.
Memory Dump (Debug Information)
This section describes the procedure used to collect the memory dump (debug information) in the server.
IMPORTANT: Cautions for the Memory Dump
 The maintenance service representative is in charge of collecting memory dump. You
only need to specify the memory dump.
 If any trouble occurs after specifying the process below, a message informing that the
system has a virtual memory shortage may appear, but continue to start the system. If
you restart the system in such case, the memory dump may not be stored correctly.
Follow the procedure below to specify the memory dump.
1. Select [Control Panel] and click [System].
The [System Properties] dialog box appears.
2. Select the [Advanced] tab.
3. Click [Settings] on the [Startup and Recovery] group box.
IMPORTANT:
Windows Server 2003 x64 Editions
 We recommend you specify "Complete Memory Dump" to write the debug
information.
If the mounted memory size is larger than 2GB, "Complete Memory Dump" cannot be
specified so specify "Kernel Memory Dump" instead.
 Specify a drive where there is a free area larger than the size of "the memory capacity
mounted on the server + 1MB".
 In case the mounted memory size exceeds 2GB due to the added memory, change the
write debugging information to [Kernel Memory Dump] before adding memory. The
size of the debugging information (memory dump) changes when adding memory.
Check the size of the empty space in the debugging information (memory dump) write
destination drive.
Windows Server 2003
 We recommend you specify "Complete Memory Dump" to write the debug
information.
If the mounted memory size is larger than 2GB, "Complete Memory Dump" cannot be
specified so specify "Kernel Memory Dump" instead.
 Specify a drive where there is a free area larger than the size of "the memory capacity
mounted on the server + 12MB" (In case the memory capacity is larger than 2GB, a
free area of "2048+12MB" or more).
 In case the mounted memory size exceeds 2GB due to the added memory, change the
write debugging information to [Kernel Memory Dump] before adding memory. The
size of debugging information (memory dump) changes when adding memory. Check
the size of the empty space in the debugging information (memory dump) write
destination drive.