User`s guide

8-24 Troubleshooting
 Is RAID0 configured for virtual disk?
→ RAID0 has no data redundancy, therefore, Check Consistency is disabled in the RAID0 configuration.
Cannot set Write-Back for cache mode:
→ The current cache mode for the RAID controller is displayed on [Virtual Disks] - [Properties] - [Policies] -
"Write". If the additional battery is faulty, is not connected, or insufficiently charged, the cache mode is
changed to "WThru (Write Through)" even if you specify "WBack (Write Back)". See Chapter 4 for details.
Additional battery is not detected, or POST displays the following message:
The battery hardware is missing or malfunctioning, or the battery is
unplugged, or the battery could be fully discharged. If you continue to
boot the system, the battery-backed cache will not function.
If battery is connected and has been allowed to charge for 30 minutes
and this message continues to appear, then contact technical support for
assistance.
Press 'D' to disable this warning (if your controller does not have a battery).
 Are cables connected properly?
Check connection between battery pack and battery board, battery board and battery connector and battery control
cable.
→ Connect them properly.
 Is the battery connected immediately before?
→ The battery may not be detected if it is insufficiently charged. If the battery is not detected even after 24
hours, reboot the system.
If the same error persists, the additional battery may be faulty. Contact your service representative.
Event ID129:
The following message appears on Windows Event Log.
Source: msas2k3
Event ID: 129
Type: Warning
Description: Information about Event ID (129) (Source: msas2k3) is not found.
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→ Retry by OS has succeeded. It is not the problem in operating the system.
Event ID317:
The following message may be registered in the RAID log of theUniversal RAID Utility and OS log (Event Log or
Windows, syslog of Linux).
Source: Raidsrv
Event ID: 317 (8000013D)
Type: Warning
Description:
<RU0317>[CTRL: %1 PD:%2(%3) %4 %5] An error of warning level
occurred on physical device.
Error code: %6
→ Single-shot message indicates the successful retry even if the message above is registered. If this message is
repeatedly registered, physical devices may be faulty. Contact your service representative.
Event ID505:
When the RAID controller has an additional battery the following message is registered in RAID log in the Universal
RAID Utility and OS log (Event Log or Windows, syslog of Linux).