User`s guide

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Monitoring the Server
Creating an Action Request Package
PAM software allows you to collect all the files required to troubleshoot a Bull NovaScale
Server via the Action Request Package tool. Once collected, files are compressed to ZIP
format for easy transfer to the BULL Remote Maintenance Center.
Note:
Before PAM Release 8, use the BackUpRestore utility to copy and restore the files stored in
the PAM SiteData directory.
Creating a Default Action Request Package
1. From the PAM Tree pane, click Downloads to open the Control pane.
Figure 92. Action Request Package control pane
2. Select the AR Package tab and enter the Action Request reference given by the Customer
Support Center.
3. Click Build Action Request package to collect, compress and download ALL the files
contained in the various directories.
4. Transfer the ZIP to the BULL Remote Maintenance Center for analysis.